You probably have questions about keeping you or your children safe while connected to our games through your mobile device. Things like age limits, in-app purchases, and privacy are all very valid concerns, and we’re here to make sure that you get the support you need.
To make sure you can enjoy Supercell games in a safe and controlled environment, we stick to a clear set of principles that have served our gamers and us well:
- We respect our gamers, and we put all our might into making the most fun games for them to enjoy. We’ll never sacrifice game quality for any other short-term considerations.
- We want you to be in total control of your experience with Supercell games. That means that before you or your child download our games, you should be given upfront information about the game’s content. This means that it should be totally clear when you’re about to make any purchases within a game.
Most children play safely and positively, but a few simple steps can help make play even safer and give parents confidence along the way. Check out the Online Safety Checklist below and read here for further details.
If we've missed anything, email us at parents@supercell.com. In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID, receipts, etc.
Online Safety Checklist
Talk and Explore Together
Ask your child about the games they play and who they play with. Encourage them to tell you if something or someone upsets them.
Play together or watch a few rounds to see how the games work. It's the easiest way to learn and stay connected.
Familiarize yourselves with using tools like reporting features.
Set Up Safely
Username: Help your child choose a name that doesn't reveal their real name or identity. Our filters help with this too.
Age: Make sure your child enters their correct age during account set up so that the right age-appropriate features are applied automatically.
In-app purchases: Review or disable purchase settings on your child's device to avoid surprises. Learn how to manage or disable in-app purchases on your child's device (Apple iOS or Google Android).
Stay Aware
Remind your child not to share personal information such as real names, social media handles, or locations.
Encourage them to leave a chat or team if they ever feel uncomfortable, and to report it using in-game tools.