Protect Your Account!
Supercell ID Account Protection safeguards your game accounts. It can be used to recover your account if you get locked out of your SC ID email by:
Allowing SMS verification codes to be sent to you by Support
Generating Recovery Codes
Enabling Account Protection
To enable your Account Protection in-game:
Go to Settings
Choose ‘Supercell ID’
Tap the Settings cogwheel
Under ‘Account Protection’ tap ‘Activate’ and follow the on-screen instructions
Disabling Account Protection
Disabling Account Protection is not possible through Settings or support. This way, the feature always protects the account's owner, no matter what.
You can change your phone number and regenerate codes anytime in Supercell ID Settings.
Resetting Account Protection
You can reset Account Protection anytime in the Supercell ID Settings by going to ‘Account Protection’ and tapping ‘Reset’. This allows you to change your linked phone number and generate new Recovery Codes.
Recovery Codes
Recovery Codes can be used when contacting Support to recover or change the email associated with your account. They help prove that you are the true owner.
Recovery Codes will be generated for you when you activate Account Protection. It is important that you store your codes somewhere safe that you can access if you need them. If you use or lose access to your Recovery Codes, new ones can be generated a limited number of times from the in-game Supercell ID menu. Please know that creating new Recovery Codes will make old codes unusable.
Verification Codes
SMS verification codes can be used instead of Recovery Codes to prove that you own a particular account. You will need to provide a phone number to receive SMS verification codes. The same phone number can be used for multiple Supercell ID accounts.
Never share verification or Recovery Codes with people other than Supercell Support. This could make you vulnerable to people trying to access your account.
Not receiving verification codes?
Issues with receiving SMS verification codes can happen due to device or connectivity problems. To troubleshoot the issue, try the following:
Make sure your network connection is stable
Turn your device’s airplane mode on, and then off
Check if you can receive SMS from other senders
If you’re using an Android device, check the SMS spam folder
If you are still not receiving the verification code after trying the steps above, it could be that you have sent too many requests in a short period of time. In this case, please wait for a couple of hours and try again.
Please note! To receive your verification code, you must be playing in a region that supports Account Protection. A list of countries where Account Protection is not available can be found in the next section.
I Can’t Enable Account Protection
If you’re having issues enabling Account Protection, it might not be available for your account. Account Protection is not available for:
Young Player accounts
Accounts with unusual activity
If unusual activity has been detected on your account, Account Protection may become available to you at a later time, so keep trying!
Location Restrictions
Account Protection is not available in the following countries:
Belarus (BY)
Russia (RU)
China (CN)
Iran (IR)
Vietnam (VN)
Cuba (CU)
North Korea (KP)
Good To Know
You can change the phone number used for Account Protection at any time. This will generate new Recovery Codes, rendering old ones invalid.
Generating Recovery Codes will require you to enter a verification code sent to your Supercell ID’s email address. This will also render old codes invalid.